Terms of Service

Last updated: March 23, 2026

1. Agreement to Terms

By accessing the website at hightouchcatering.ai or engaging our catering services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

High Touch Catering provides premium catering services for corporate events, private dinners, weddings, and other occasions in the San Francisco Bay Area. Services include food preparation, service staff, event coordination, and related hospitality services as outlined in individual service agreements.

3. Booking and Deposits

All bookings require a signed service agreement and a non-refundable deposit of 50% of the estimated event cost.
The remaining balance is due 7 business days prior to the event date.
Final guest counts must be confirmed no later than 5 business days before the event.
Increases in guest count after final confirmation are subject to availability and may incur additional charges.

4. Cancellation Policy

30+ days before event: Full refund minus the non-refundable deposit.
14–30 days before event: 50% of total event cost is retained.
Less than 14 days before event: 100% of total event cost is retained.
Cancellations must be submitted in writing via email to lena@hightouchcatering.ai.

5. Payment Terms

We accept payment via credit card, ACH transfer, and wire transfer through our payment processor, Stripe.
All prices are quoted in US Dollars (USD).
A sales tax of 8.625% applies to all food and beverage items.
A 10% service charge covers logistics, operations, and SF Health/EB mandate surcharges.
A suggested 10% gratuity is non-mandatory and distributed among kitchen, service, bar, and delivery staff.
Late payments may incur a fee of 1.5% per month on the outstanding balance.

6. Liability

High Touch Catering maintains comprehensive general liability insurance as required by San Francisco venues.
We are not liable for allergic reactions if the client has not disclosed all dietary restrictions and allergies in writing prior to the event.
Our total liability for any claim shall not exceed the total amount paid for the specific event in question.
We are not responsible for damages caused by venue conditions, weather, or circumstances beyond our control.

7. Food Safety

All food is prepared in licensed commercial kitchens in compliance with San Francisco Department of Public Health regulations. Our staff maintains current food handler certifications. We follow HACCP protocols for food safety.

8. Intellectual Property

All content on hightouchcatering.ai, including text, images, logos, and design, is the property of High Touch Catering and may not be reproduced without written permission.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of modified terms.

10. Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Francisco County, California.

11. Contact

For questions about these terms, contact us at:
High Touch Catering
100 Moneta Way, San Francisco, CA 94112
Phone: (415) 900-7903
Email: lena@hightouchcatering.ai